Shipping policy

Last Updated: July 3, 2025

At Melloty, we strive to provide you with the best possible shopping experience. To ensure your order arrives smoothly and on time, please review the details of our updated shipping policy below.

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Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a tracking number via email.

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Shipping Methods & Delivery Time

Delivery times may vary depending on your location and external factors such as customs processing or carrier delays.

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Shipping Cost & Free Shipping Policy

We offer free standard shipping on all orders containing two or more items, regardless of the total order value.
If your order includes only one item, a flat-rate shipping fee of $5.99 USD will be added at checkout.

✔ Two or more items = Free Shipping
✔ One item = Shipping fee applies

Express shipping is available at checkout for an additional cost based on your destination.

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Duties, Taxes, and Import Fees

Please note that customers are responsible for all import duties, customs fees, and local sales taxes imposed by the destination country. These charges are not included in our product or shipping prices and must be paid upon delivery if applicable.

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Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You may track your order at any time through our tracking page or using the carrier's website.

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Shipping Issues

• Please ensure your shipping address is complete and correct at checkout.

• We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

• If a package is returned to us, we can reship it after confirming the correct address (additional shipping fees may apply).

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Need Help?

If you have any questions or concerns about your shipment, feel free to reach out to us at info@melloty.com— our team is happy to assist you.